In the United States, taxi service is
recognized as an important
transportation sector. Taxicabs are used as a means of transportation for
domestic and international customers. The general public use taxicabs service
for their business and personal trips to and from airports, hotels, convention
centers, offices, tourist industries, grocery stores, hospitals, doctors
offices, nursing care facilities, educational institutions and residential
homes as major, quick, reliable, safe, and comfortable transport services. This
industry stands for the provisions of high quality standard transportation
service to meet customer satisfaction wherever the service is required.
Therefore, in this huge city the general public needs fastest means of
transportation to move from one point to other places. The drivers those who
are members of the United Houstonian Taxicab Drivers Association (UHTDA) have
excellent knowledge about our city to take guests or customers to their
destinations. We, the taxicab drivers believe that we are ambassadors for our
city and displays professionalism toward guests or customers in handling
taxicab business. In general, we shall continue our profession in an organized
form to meet our guests or customers satisfaction. Accordingly, we the Houston taxicab
drivers recently formed unity to advance our profession and to improve, or
provide effective customer service. Therefore, we have formed an association
known as United Houstonian Taxicab drivers Association (UHTDA). This
association has a legal authority to represent its member in all legal matters,
to create social and economical freedom, to work with other service provider
sectors, and to achieve high quality standard customer service.
The mission of United Houstonian Taxicab
Drivers Association is:
1. to advance professionalism in our work place, the Houston Metropolitan area;
2. to work with the public on social and
business affairs by
3. to establish justices and fair legal
decisions in every legal
matters for the members;
4. to pursue workplace safety in all
facilities in professional
and organized ways;
5. to handle customers complaints professionally;
6. to participate in rulemaking for the
taxicab industry at all
levels of government
7. to establish a code of conduct;
8. to create effective communications among members
9. to implement modern technology connecting
body either business facilities, or law enforcement communities to our
institution by creating excellent dispatching systems.
10. to establish mechanism to monitor and
evaluate any issues
related taxicab business then report both positive and negative feedback to
concerned body; and
11. to achieve economic freedom for our
members by searching a
common ground or forming our own association through creating conducive work
To provide excellent customer service,
To create economic independency,
To promote transparency and dedicated customer service
To achieve safe working place and code of ethics,
To promote effective communication system and
act as bridge among
our business institution, the general public and law enforcement team,
To assume responsibility as legitimate body
To provide fair and faithful management
system pertinent with
government laws or with our association bylaw at all levels.
THE MAIN OBJECTIVE OF UHTDA
To organize, motivate and promote sustainable customer service.
To establish safe work environment
To create smooth communication to meet the general public.
To establishes justice and fair legal
decisions for the members
and achieve professional work ethics
To mobilize all our resources, and above all
to achieve the
highest customer satisfaction through excellent customer services.
THE SPECIFIC OBJECTIVE OF
1. To work with general public on social and
including all concerned bodies to achieve efficient service.
2. To establish work place safety in all
facilities and create
follow up mechanisms for customer satisfaction and our rights.
3. To handle any customers complaint
professionally if there is
4. To create effective way of communications
dispatching system which applies to modern technology in order to connect
customers, business facilities, law enforcement communities, or other concerned
bodies to our institution.
5. To establish justice and fair legal
decision process in every
legal matter for our members.
6. To prevent crime which costs human life,
loss of property, and
waste of resource in collaboration with law enforcement at all levels under
mutual respect and dignity whenever necessary.
7. To strive for economic freedom by
enhancing common grounds to
facilitate the formation of our own association.
8. To participate and provide possible
suggestions when rules and
regulations are set for taxicab drivers as city ordinances to achieve excellent
code of conduct and to advance professionalism in our work places.
9. To establish mechanisms to monitor and
evaluate any concerns
and issues related taxicab business then report both positive and negative
feedback to appropriate authorities.
10.To establish subordinate coordination with
companies which work on public transportation such as limo, town cars, super
shuttles, buses and others service providers on business affairs.
1. Lack of coordination among taxicab
drivers, general public, and
2. Absence of checking mechanisms of work
place safety (high risk
taxi stands which are far and hidden from public site, thus encourages corruption
in taxicab business in some hotels, airport facilities, and strategic business
3. Unilateral approaches in solving customer
rights and complaints
regardless of taxicab drivers' point of view
4. Misunderstanding and misrepresentation of
taxicab driver in any
legal matter such as traffic violations, parking places, taxi stands, and etc
5. Loss of life and property damage due to criminal acts.
6. Exclusion of taxicab drivers in
preparation of city wise
taxicab business rules, regulations, and ordinance.
7. Lack of effective dispatching and
communication system to reach
general public through modern technology.
8. Poor monitoring and evaluation of taxicab
and absence of feedback mechanisms.